Healthcare Communications Optimization Assessment
Unique Savings
Understanding where there are hidden cost savings, inefficiencies and increased revenue opportunities is not for your average reseller or consultant.
Understanding your business as well as all the available solutions and looking under all the rocks takes a unique experience that only Comtelligence delivers.
Operational Metrics
What can you be doing better? What has the biggest impact on costs, revenue and outcomes.
What are your patients and staff expectations vs what you are delivering?
Are there potential external influences that you are unaware of but must address?
What are your staff and patients telling you, that you are not hearing?
Functional Efficiencies
Your team is likely operating at their peak, given the functional parameters they have been allowed. There are hundreds of indicators regarding functional efficiencies that can be found, however interpreting them and finding answers is another story. OUr team of experts can help uncover and pinpoint areas that can save thousands, hundreds of thousands, or millions of dollars.
Relatable Trend Analytics
Find out how you can get a FREE (and honest) assessment for your Clinic Group, Hospital System or Contact Center.
Hidden Comparatives : Actionable Insights
Comparitive data shows various indicators of issues that might be present. Some indicators have normal reasons and are part of the ebb and flow of business. Other indicators may lead to serious issues as yet to be discovered. In one case a hospital’s data showed an imbalance occurring between staffing expenditure in specific departments with customer satisfaction and revenue dropping dramatically. Further investigation revealed that staff were failing drug tests and suitable candidates to refill positions were not able to be found locally due to drugs infiltrating the community.
This was a serious issue that was not being addressed at the right level. It was clearly having an impact on revenue and outcomes. In addition, there were clear indications that other staff were being overworked due to the shortage of staff which was leading to an irregular exodus of qualified staff in addition.
Early identification, correlation, and confirmation gave rise to a suitable solution being implemented to fill the gaps and stem the tide.
Let us give you an honest appraisal and review of what we can uncover in your environment.
$82,971,923 in Savings
Here’s an example of how our team was able to identify over $82M in ANNUAL savings for one large health system, as well as key problem areas.
Size Doesn't Matter
We have never failed to identify significant value when we complete an assessment, regardless of organization size. While large, complex systems can save more money, they are proportionately no less significant than a small hospital, a clinic or clinic group, or pharmacy.
Large Hospital Systems waste a lot of money due to inefficiencies and siloed operations. It is important to understand where these inefficiencies lie and what, if anything can, and should, be done.
Small Hospitals often have the same issues as larger hospitals, just on a smaller scale. That doesn't mean that savings are insignificant. Improved outcomes, cost savings and increased revenue are shared goals that should not be ignored.
Clinic Groups have their own unique set of issues to contend with. Ask any doctor what their patients complain about most, and they will tell you a lack of personal service and communications. What do clinic staff complain about most? Patients! This disconnect is easily fixed and can increase revenue and patient satisfaction as well as community wellness overall.
Your front desk and phone system is the window to your patients. Most clinics suffer from overflow and "call fatigue" which negatively impacts patient satisfaction. This, in turn, negatively impacts net patient revenue. Our team is skilled as finding what makes your business tick and how to enhance your functional operations for the better in a cost effective way.
Pharmacies often operate in a separate world and have unique needs and complex workflows. No longer reserved for major conglomerates, new solutions are available to the every day pharmacy and specialty pharmacy that can make life way simpler.