Consulting and Advisory
The Best Advice and Experience
Many healthcare systems, clinic groups and even large retail conglomerates are unaware of key indicators that can help their overall business processes and patient experience.
Our advisors and consultants have the experience to look in places many others do not and understand the details behind the process.
Questions like:
- Is a 30% abandon rate bad?
- Why do we need to adhere to la 30 minute voicemail response?
- How does this impact my URAC accreditation?
- My no-shows are a big problem.
- Patients are complaining about waiting too long in queue.
- Why is the hospital near us doing better than us?
- My profits are declining. how do I add revenue and reduce costs?
- My agent turnover is extremely high and I can’t fill vacancies.
These Metrics Show Hidden Insights
Healthcare Communications Optimization Assessment
Our Team Approach
Best of the Best
Our team is made up of some of the best in the business, true exp[erts in their field.
They have inside knowledge of the healthcare industry and access to hundreds of comparative data sets
Structured Analysis
Our discovery & Analysis sessions are designed to identify hidden insights, within your business processes. Our comparative data models highlight specific areas of focus that can be stack ranked according to importance, ROI, budget, and ease of implementation.
This provides a roadmap for the future and a sensible timeline of actions.
Best Value Approach
Value Chart
Our value chart lets you visually compare various options against effort, complexity, and value.
This allows us to examine all options from many vendors if needed. It also allows you to see which solutions deliver the best value in the shortest timeframe, for quick wins.
Actionable Insights
Reviewing your processes and technology capabilities, along with patient and staff experiences provides insights and actions with clearly defined outcomes.
Our reports have identified Billions of dollars in cost savings and missed revenue opportunities.
One Time Engagement Packages
ONLINE
Do It Yourself
Enter Your Own Data Online-
You Answer the Questions
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You Enter the Data
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You Interview Your Staff
SMALL SITE
MULTI - SITE
Remote
51-250 staff-
Clinic Group or Single Hospital
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Remote Data Collection
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Full Report Stack
1000+ STAFF
Large System
Full Review - On Site-
Holistic Communications Assessment
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RevCycle Impact Report
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Leakage Analysis
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Contact Center Analysis
Fractional Subscription Engagement (Monthly / Quarterly)
Single Site
Clinic, Pharmacy,-
Small Single Site
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Up to 20 users
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Vendor Advisory
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Vendor Management
Small System
Remote Engagement-
Up to 500 Staff
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Clinic Group or Single Hospital
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Remote Data Collection
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Full Report Stack
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Vendor Analysis
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EHR Integration Assessment
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IVR Assessment
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Contact Center Assessment
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Patient Experience Report
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Revenue Impact Report
Corporate
Full Review - On Site-
501-5000 staff
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Full Team Consult
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VIP Analyst Engagement
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Vendor Management
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Budget & ROI Analysis
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Contact Center Review
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EHR/CRM Report
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Patient Experience Analysis
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Business Intelligence Engagement
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Automation Analysis
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Artificial Intelligence Review
Custom
Managed Engagement-
Fully Customized
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Deep Reporting
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Patient Experience Reports
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RevCycle Leakage Analysis