Our team of Contact Center & Communications Experts experts understand the changing market along with the crisp navigation needed to adopt and adapt new and valuable technologies and workflows.
Get ahead of the competition while doing more with less and reducing costs.
Tap into some of the most experienced Contact Center experts on the planet. Our team comes from some of the largest communications companies in the world. They have shown their knowledge, skills, and, absolute integrity, to be a rare find today.
There’s no secret that AI and Automation will replace human workers in certain areas. There is a long list of low skilled and repetitive tasks can be fully automated. The question is, which ones are acceptable to your customers, patients or staff, and which ones are not?
There’s no doubt that the economy drives business and services.
The inevitable ebb & flow of both revenue and staff will impact your ability to service your customers.
it is important to understand what can be done to lower costs and increase productivity. At the same time, meshing your operational performance to your revenue model.
Our team are experts at finding operational and technical efficiencies when it comes to communications experiences.
Whether you are looking to automate in your contact center or just your front desk, we can help identify the best path forward.
Our goal is always to provide an affordable set of options that gets you where you need to be, with strong results.
There is more to cost saving than meets the eye. Your needs and your customers' needs must come first.
Learn MoreYour agents and front desk staff are likely your most expensive resource. They should be focused on their Top of Skill tasks, where they are needed most.
Agents can also be a scarce resource. It is not uncommon to find up to a 30% vacancy rate.
When combined with high attrition rates, training & onboarding ramp time, you can put a lot of pressure on your other agents, not to mention skyrocketing overhead.
This also leads to unhappy & frustrated customers that contribute to a downward spiral of dissatisfaction.
Our teams are skilled at identifying key points of improvement, solutions and processes that will improve your efficiencies and put smiles on the faces of your staff, your customers and your management.
There is more to cost saving than meets the eye. Your needs and your customers' needs must come first.
Learn MoreYou have a team of independent experts at your fingertips who can cut through vendor marketing and get to reality quickly. We know almost everyone in the business and know how things operate inside vendor product development, sales, and delivery.
Whether it is complex or simple. get the “real story” from our team of insiders before you commit.
No more vendor Kool Aid. The best vendor solution blend for you is likely NOT the one with the highest commission on the day.
With years of experience under our belt with multiple vendors, our team has a keen perspective on who is leading the field and which solutions work best for your specific needs.
Connect with some of the best in the business and get a full suite of experts to help design and create workflows and solutions that deliver true value, now and into the future.
Let’s face it, AI has exploded onto the market with literally thousands of companies claiming to have their own AI engine.
Some will work for what you want to achieve and others won’t. It can end up being like trying to fit the ugly sister’s foot into a glass slipper.
Our AI team of experts can help set you on the right track.
After years in the cut throat world of Vendor Vs Vendor, we are changing up the playing field and using our inside knowledge to your advantage. You deserve our honesty and trust to deliver value to you.
Our team is compensated differently. We assess your needs carefully and ask more questions than just “When can we get the order” Your success is our success. We don’t use a dollar value quota to pay our team, but a customer satisfaction and value matrix rather than what the highest commission product is at the time.
Experience is not only knowing what to do, but also what not to do. Our team has vast amounts of experience in their field and we understand how to find the value of each and every vendor we work with.
It is no longer about the technology. It’s about people and functionality. What one vendor can do today, another will do tomorrow. We choose to be vendor-agnostic and let you make the right choice. As such, we have relationships with and access to all of the major vendors. If another one comes along; we’ll have a relationship with them too. And you can be sure that we will apply our high level of expectations along the way.
Without innovation, we will go backward. That’s why we have challenged ourselves to address deeper integrations and broader solutions at the leading edge of healthcare communications than any of our peers.
